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Help/FAQs

COVID 19 FAQ

IMPORTANT: Be prepared for delays. Our fulfillment times are currently longer than usual and may continue to increase until Covid-19 is controlled. Sportswear can take anywhere from 22-27 business days to be shipped. Swimwear has normal shipping times (3-5 business days) when in stock.

 

ZARNEA PRODUCTS

We introduce our new line ZARNEA. Shop our exclusive products.

SIZE INFORMATION

Please consider, all ZARNEA products are shown in U.S. sizes and all products are with U.S. size labels. For each product you can find a size table. The size table serves as a guideline only to help you find the right size.

EXCLUSIVE SALES & SERVICES

ZARNEA offers exclusive sales. To receive a personal invitation before our sales start or for other promotions and events, please join our newsletter below. Please note, we are unable to offer price adjustments on items originally purchased in sale or on any special promotion items that are temporarily reduced in price. 

 

PAYMENT METHODS

(i) Credit cards

(ii) Paypal

We accept the following credit cards: Visa, Mastercard, and American Express. Your card will not be charged until it has left our warehouse. 

CUSTOMER ACCOUNT AND SECURITY WITHIN THE ONLINE STORE

MY ACCOUNT AND PASSWORD

The registration at the ZARNEA online store comes with various benefits:

  • Track your order and review past purchases
  • Create a personal wishlist and share it with your family & friends or print it out
  • Manage your personal data and save your preferred settings
  • Manage your account details and address book
  • Be invited to online events, exclusive products and special promotions

If you forget your password please follow the 'FORGOT PASSWORD' instructions on the Log-in/ Registration page. You will then receive your new password.

 DATA SECURITY

To ensure that your shopping experience is safe, ZARNEA uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled, you will see the padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of your browser you will see it begins with 'https:' instead of 'http:' This means you are in secure mode.

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. Please note that ZARNEA may only use your contact to inform you about new arrivals, exclusive products, and services via email. If you would prefer not to receive these updates, please unsubscribe from our newsletter service. Review our Privacy Policy for more information.